We absolutely agree that guests should do their research before reserving a charter with any guide/operator. These fees are published on our website at the time of booking, sent to you in your confirmation email and again in your reminder email 72 hours prior to departure. I'll also note that our rates are in USD and at the time of this booking the full day deep sea fishing was $3,850 plus 12% govt tax. Our crew are happy to cut a trip short or switch gears if this is communicated to us - often times groups want to keep fishing, other times they ask to head inside for calmer waters and we are happy to oblige. Seasickness is not at all unusual on deep sea charters and we are clear that normal conditions offshore are 3-5ft. Following our correspondence Robert confirmed you wanted to reserve the deep sea fishing on Panoply II. Your husband Robert communicated that you wanted to book Panoply II, our 50' Viking Sportfisherman, due to its size and I advised again that the priority on this boat is deep sea fishing and options for bottom/reef fishing and snorkelling are very weather dependent. After your initial request for bottom/reef fishing I had recommended you reserve Marauder, our center console. I have sent you an email with more detail, for the purposes of this response I will summarize as best I can. We are sorry you were disappointed in your experience and would have loved the opportunity to speak with you in person had you communicated your dissatisfaction to us at the time of your experience. As for negative reviews, we take these particularly seriously as we rarely receive them. Yes, the seas, smooth or not is beyond their control, but when it is rough and family members are actually being sea sick, it would have been nice to have the options we were told we would be given to us, but instead we had to insist on going back to shore and that took some convincing! Not an experience we would be taking on again! Therefore, do your HOMEWORK, VISIT the boat, make sure your “planned” charter will meet your expectations - our recommendation!ĭear Ginette, Thank you for your feedback, we value all comments whether positive or negative. Given we have seen and been on similar size boats (or larger) operating inside the reef over the many years we have visited Provo leaves us perplexed. It became painfully evident they did not want to operate the boat inside the reef. That was simply not the reality of the charter and not an option available to us even after many requests to the Crew on board. Our emphasis was not on deep sea fishing. And if the seas were rough, we could coast inside the reef and enjoy cruising the ocean while enjoying the views of Provo Island. Also, the fact that we rented the boat for the whole day with what we believed was a clear understanding, after many communications with the owner, that we were looking for a mixture of snorkeling, reef fishing and deep-sea fishing. It is simply not a boat set up for tourist - more of a personal boat used for deep sea fishing. For us we were disappointed to find out after payment of 5,600.00 (Canadian - yes but still a lot of money in any currency) that the Vessel itself is just not what we expected - even after viewing the pictures of it on the web site etc. Our expectation of the Panoply 11 Boat was that it would be along the same quality level as the boutique. We were extremely pleased with the Boutique and purchased several Items. Let’s just say we wish we had done so! We had visited the Panoply boutique (high-end quality products, clothing, souvenirs, handmade creams and candles) prior to chartering the boat. We strongly recommend that you visit the vessel in person and request a full walk through the boat inside and outside before fully committing to the fees charged for your excursion. It is not our nature to be negative or criticize, however, we feel compelled to encourage and recommend anyone interested in chartering the Panoply 11 to conduct your full research / inquiries in the context of your expectations.
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